PRIVACY POLICY

Last Updated: April 3, 2026

This Privacy Policy describes how Southern Removal ("we," "us," or "our") collects, uses, and shares information about you when you visit our website, contact us, or use our services. By using our website, you agree to the practices described in this policy.

We collect the following categories of personal information from you:

• Name and contact information (phone number, email address, mailing address)

• Property address and details when requesting a quote or service

• Payment and billing information

• Messages, inquiries, and communications you send us through our website or contact forms

• Any other information you voluntarily provide when completing a web form or contacting us

• IP address and device identifiers

• Browser type and operating system

• Pages visited and time spent on our website

• Referring website or source that brought you to our site

• Cookies and similar tracking technologies (see Cookie section below)

If you opt in to receive text messages from us, we collect your mobile phone number and records of your consent to receive SMS communications. This information is used solely to send you the messages you have requested.

We use the personal information we collect for the following purposes:

• To respond to your inquiries, quote requests, or service requests

• To schedule and perform tree services or other work at your property

• To process payments and maintain billing records

• To send you appointment reminders, follow-up communications, and service updates

• To send promotional offers, newsletters, or marketing communications (where you have consented)

• To send SMS/text messages you have opted in to receive

• To improve our website, services, and customer experience

• To comply with applicable laws, regulations, and legal obligations

• To protect the security and integrity of our business and systems

We do not sell your personal information. We may share your information in the following limited circumstances:

We may share your information with trusted third-party vendors who assist us in operating our business, such as scheduling software providers, payment processors, email marketing platforms, and website hosting companies. These service providers are authorized to use your information only as necessary to provide services to us and are required to protect your information.

We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud.

If our business is acquired, merged, or sold, your personal information may be transferred as part of that transaction. We will notify you of any such change via a prominent notice on our website.

SMS consent is not shared with third parties or affiliates for marketing purposes.

When you provide your mobile phone number and opt in to receive SMS text messages from us, that consent is used solely to send you the specific communications you requested. Your mobile number and SMS opt-in status will never be sold, rented, or shared with any third party or affiliate for their own marketing or promotional purposes.

By opting in to SMS communications, you agree to receive text messages from us, which may include appointment reminders, service updates, promotional offers, and other business-related messages. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP to any text message you receive from us. For help, reply HELP or contact us directly at the information below.

Our website uses cookies and similar tracking technologies to enhance your experience and collect usage data. Cookies are small text files stored on your device. We use cookies to:

• Remember your preferences and settings

• Analyze website traffic and user behavior

• Support marketing and advertising campaigns

You can control or disable cookies through your browser settings. Note that disabling cookies may affect certain features of our website.

We retain your personal information for as long as necessary to provide services to you, fulfill the purposes described in this policy, or comply with our legal obligations. When your information is no longer needed, we will securely delete or anonymize it.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you

• Correction: Request that we correct inaccurate or incomplete information

• Deletion: Request that we delete your personal information, subject to certain exceptions

• Opt-Out: Unsubscribe from marketing emails or opt out of SMS messages at any time

To exercise any of these rights, please contact us using the information in Section 10 below.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Southern Removal

4400B Mangum Dr., Flowood, MS 39232

Phone: 769-328-7050

Email: office@southernremoval.com

Website: www.southernremoval.com